Refund and Returns Policy for QUOBESOPIC

Effective Date: January 4, 2025

At Qubesopic, customer satisfaction is our top priority. We strive to ensure that all products meet the highest quality standards. If you are not fully satisfied with your purchase, this Refund and Returns Policy outlines your options and our processes.

1. Eligibility for Returns

We accept returns or refunds under the following conditions:

  • The product was damaged or defective upon delivery.
  • You received the wrong product.
  • The product does not match the description provided at the time of purchase.

Note: Perishable items (e.g., fresh produce, meat, seafood) can only be returned or refunded if the issue is reported within 24 hours of delivery.

2. Items Not Eligible for Returns

The following items are non-returnable:

  • Opened or partially used products.
  • Products purchased during clearance or special promotions (unless defective).
  • Items not stored as recommended (e.g., frozen products not kept at the required temperature).

3. Refund Process

To request a refund:

  1. Contact Us: Email or call us at returns@qubesopic.com or +1-800-QUOBE within 24 hours of receiving the product.
  2. Provide Evidence: Submit proof of purchase (invoice) and evidence of the issue (photos/videos).
  3. Evaluation: Our team will assess the issue and approve or deny the refund request within 3 business days.

Refunds will be processed using the original payment method and may take 5-7 business days to reflect in your account.

4. Returns Process

If eligible for a return:

  1. Prepare the Product: Ensure the product is in its original packaging and condition.
  2. Schedule a Pickup: Contact our customer service to arrange a pickup or return drop-off.
  3. Inspection: The returned item will be inspected to confirm eligibility.

Once approved, you will receive a replacement product or refund, depending on your preference.

5. Shipping Costs

  • For defective or incorrect products, Qubesopic will cover the return shipping costs.
  • For other return cases, customers are responsible for the return shipping fees.

6. Exceptions

We reserve the right to deny refunds or returns if:

  • The product shows signs of misuse or tampering.
  • The claim is made after the specified reporting period.

Contact Us

For questions or assistance with refunds and returns, please contact our customer support team:
Email: returns@qubesopic.com
Phone: +1-800-QUOBE
Address: 123 Culinary Blvd, Gourmet City, USA